Recovering after a Motor Vehicle Crash (MVC) can involve multiple doctors, therapists, insurance questions, appointments, and important decisions. AICM – Michigan helps bring those pieces together.
Our Michigan Auto No-Fault Case Management FAQs explain how independent Case Management works, how we coordinate care and rehabilitation, and how our Case Managers can help you and your family navigate the recovery process.
AICM – Michigan is an independent case management company that helps people recovering from injuries following a Motor Vehicle Crash (MVC). Our Case Managers coordinate medical care, rehabilitation, therapy, equipment, home care, transportation, and other services that may be needed during recovery.
We work with injured individuals, families, healthcare providers, rehabilitation professionals, attorneys, and insurance representatives to help keep care organized and moving forward. Our goal is to help each person receive appropriate, coordinated care while maintaining as much independence as possible.
A good Case Manager does far more than schedule appointments. Your AICM – Michigan Case Manager becomes the person helping make sure the many pieces of your recovery actually work together.
After a serious Motor Vehicle Crash (MVC), you may suddenly be dealing with physicians, specialists, therapists, medications, diagnostic testing, medical equipment, transportation, home-care needs, insurance requirements, and appointments—all while you and your family are trying to cope with an injury.
Your AICM – Michigan Case Manager helps bring order to that complexity.
We assess your needs, attend important medical appointments, communicate with your physicians and rehabilitation providers, follow up on recommendations and referrals, coordinate therapy and services, help identify appropriate providers and resources, address barriers or delays in care, educate you and your family, and keep the different members of your treatment team communicating with one another.
Just as importantly, we pay attention to what may be falling through the cracks. A recommendation in a medical report does little good if no one follows up on it. A referral does not help if the appointment is never scheduled. Medical equipment does not improve independence if it is never obtained. When different providers are treating different aspects of a serious injury, someone needs to see the whole picture.
That is the role of your AICM – Michigan Case Manager.
We coordinate. We communicate. We follow through. We advocate.
Case management may be helpful when your recovery has become difficult to coordinate on your own. This is especially true when you are seeing multiple physicians or therapists, have outstanding referrals, need medical equipment or home care, are having transportation problems, or are experiencing delays in obtaining recommended services.
A Case Manager may also be valuable when a serious injury affects your ability to organize appointments, understand treatment recommendations, communicate with multiple providers, or manage the many details associated with recovery.
If you are unsure whether case management would benefit you, AICM – Michigan can discuss your situation with you and help determine whether our services may be appropriate.
We begin by learning about you, your injuries, your current treatment, and the problems or barriers affecting your recovery. We may request medical, rehabilitation, insurance, and other relevant information so that we can better understand your situation.
When case management services begin, your Case Manager will identify immediate priorities, communicate with members of your treatment team, review outstanding recommendations and referrals, and begin coordinating the services needed to support your recovery.
Every case is different, so the case management plan is developed around your individual needs and circumstances.
With most Michigan Auto No-Fault cases, yes—you may choose the Case Manager you want to work with. An insurance company may assign or recommend a Case Manager, but that does not automatically mean you are required to use that person.
AICM – Michigan believes Case Management should be based on trust, independence, professional experience, and the needs of the injured person. Your Case Manager should be someone who understands your injuries, communicates with your treatment team, follows through on recommendations, helps remove barriers to care, and keeps your recovery moving forward.
The fact that an insurance company may be responsible for paying for Case Management does not mean the insurer should control who provides that service.
If you already have a Case Manager but believe the relationship is not working, you can contact AICM – Michigan to discuss your situation and whether a change may be appropriate.
You should feel confident that your Case Manager is working with you, your family, and your treatment team—not simply managing the claim for the insurance company.
An independent Case Manager works to coordinate the injured person’s medical, rehabilitation, and functional needs while communicating with all appropriate parties involved in the case.
An insurance company Case Manager may also assist with care coordination, but works for or is retained by the insurance company. AICM – Michigan is an independent case management company and is not employed by the automobile insurance company.
Our Case Managers communicate professionally with insurers while also working directly with the injured person, family, physicians, therapists, attorneys, and other members of the rehabilitation team.
In most Michigan Auto No-Fault cases, case management is paid through the injured person’s applicable Personal Injury Protection (PIP) medical benefits—not out of the patient’s pocket.
Michigan’s No-Fault Act provides PIP benefits for allowable expenses consisting of reasonable charges for reasonably necessary products, services, and accommodations for an injured person’s care, recovery, or rehabilitation. When case management is reasonably necessary because of injuries sustained in a Motor Vehicle Crash (MVC), case management services may qualify as an allowable expense under those PIP benefits.
The amount and duration of available coverage can depend on the injured person’s policy, selected PIP medical limit, coordination of benefits, date of injury, and other circumstances. For individuals with unlimited PIP medical coverage, medically necessary case management may continue for as long as it remains reasonably necessary for the person’s accident-related care, recovery, or rehabilitation.
Importantly, the insurance company paying the bills does not mean that the insurance company should control your Case Manager. AICM – Michigan provides independent Case Management and works with the injured person, family, medical providers, rehabilitation team, attorney when involved, and insurance representatives to coordinate the person’s recovery.
Because the Case Manager selected by your insurance company works under an arrangement with the insurance company. AICM – Michigan provides independent Case Management focused on you, your recovery, and your rehabilitation needs.
An insurance company may assign or recommend a Case Manager, but that does not mean the insurer-selected Case Manager must become your Case Manager or that the Case Manager controls your medical treatment. Case Managers are not the “gatekeepers” of your Michigan Auto No-Fault benefits.
AICM – Michigan believes that you should be actively involved in choosing the professionals who participate in your recovery. Your Case Manager should be someone you trust to coordinate your care, communicate with your physicians and rehabilitation providers, identify barriers to recovery, and advocate for your medical and rehabilitation needs.
Our Case Managers communicate and cooperate with insurance adjusters, attorneys, physicians, therapists, and other professionals involved in your case—but AICM – Michigan is independent of the insurance company.
The insurance company may pay for Case Management. That does not mean the insurance company should choose who manages your care.
FaST Case Management™ is an AICM – Michigan program designed to provide focused, short-term case management for people who may not require traditional long-term case management.
The program can be especially useful for individuals with limited Michigan Auto No-Fault PIP medical benefits who need help organizing care, coordinating referrals, identifying appropriate providers, understanding available resources, and addressing barriers that are interfering with recovery.
FaST Case Management™ generally focuses on an initial period of up to 30 days. Additional case management may be considered when appropriate based on the person’s continuing needs and circumstances.
Yes. Having a limited PIP medical benefit does not necessarily mean that case management cannot be helpful. In fact, careful coordination may become particularly important when available medical benefits are limited.
Through traditional case management or our FaST Case Management™ program, AICM – Michigan can help identify current needs, coordinate recommended care, address treatment barriers, and, when appropriate information is available, help you understand how available PIP medical benefits relate to your recovery needs.
We cannot guarantee insurance coverage or determine what an insurer will pay, but we can help you better understand and coordinate the services involved in your care.
There is no single point at which everyone needs a Case Manager. For people with serious or complicated injuries, however, early involvement can help prevent gaps in communication and delays in care.
Case management may be particularly helpful when someone is discharged from the hospital, begins seeing multiple specialists, needs rehabilitation or home-care services, has outstanding referrals, requires medical equipment, or begins experiencing difficulty coordinating recommended treatment.
You do not have to wait until your recovery becomes unmanageable before asking whether case management could help.
AICM – Michigan works with individuals experiencing a wide range of injuries following Motor Vehicle Crashes, including traumatic brain injuries, spinal cord injuries, orthopedic injuries, neurological injuries, fractures, chronic pain, mobility limitations, and other complex medical and rehabilitation conditions.
The need for case management is not determined by a diagnosis alone. We consider how the injury affects the person’s medical care, mobility, independence, ability to work, family life, home environment, and overall recovery.
Yes. AICM – Michigan has extensive experience coordinating care for individuals with Traumatic Brain Injuries (TBI), spinal cord injuries, serious orthopedic injuries, neurological conditions, and other catastrophic or complex injuries.
These cases may involve multiple physicians, rehabilitation specialists, therapists, neuropsychologists, home-care providers, equipment vendors, transportation providers, and other professionals.
A Case Manager helps bring these services together so that treatment recommendations are communicated, needs are identified, and the rehabilitation plan remains coordinated.
Yes. Depending on the individual’s needs, AICM – Michigan may coordinate physical therapy, occupational therapy, speech therapy, rehabilitation services, durable medical equipment, wheelchair and mobility needs, transportation, pharmacy-related needs, skilled nursing, attendant care, and other appropriate in-home services.
Our role is not simply to make a referral. The Case Manager can help communicate among providers, follow up on recommendations, identify barriers, and determine whether needed services are actually being put into place.
Yes. A pedestrian injured by a motor vehicle may face significant medical and rehabilitation needs, and Michigan Auto No-Fault benefits may apply depending on the circumstances.
AICM – Michigan can help coordinate medical treatment, rehabilitation, therapy, equipment, transportation, home-care needs, and other services following a pedestrian Motor Vehicle Crash.
Because insurance and benefit circumstances can vary, we evaluate each referral individually and work with the appropriate parties to understand the person’s available resources and recovery needs.
Motorcycle crashes can result in serious and complex injuries that require extensive medical treatment and rehabilitation. AICM – Michigan helps coordinate the many services that may be involved in that recovery.
Depending on the person’s injuries, this may include communication with trauma specialists, surgeons, rehabilitation physicians, therapists, home-care providers, equipment vendors, and other members of the treatment team.
Michigan insurance coverage involving motorcycles can differ from coverage involving passenger vehicles, so the insurance circumstances of each case must be evaluated individually.
Yes. AICM – Michigan provides case management services throughout Michigan, depending on the needs of the individual and availability of the appropriate Case Manager.
Although our office is located in Livonia, our work is not limited to Metro Detroit. Case management may include in-person visits, medical appointments, care conferences, provider communication, and telephonic or virtual coordination when appropriate.
When we receive a referral, we evaluate the person’s location, needs, and circumstances to determine how we can best provide services.
Yes, when appropriate. Your AICM – Michigan Case Manager may attend medical appointments, rehabilitation visits, care conferences, and other important meetings as part of coordinating your care. The Case Manager can help communicate relevant information, understand treatment recommendations, identify follow-up needs, and help make sure the different professionals involved in your recovery are working from a coordinated plan.
The Case Manager does not replace you in discussions with your healthcare providers or make medical decisions for you. Their role is to support, coordinate, communicate, and advocate as part of your care team.
No. Your Case Manager does not take away your right to participate in decisions about your healthcare providers.
When you need a specialist or other healthcare service, AICM – Michigan may help identify appropriate providers based on factors such as the type of care needed, location, availability, experience, and the circumstances of your case. We can assist with referrals and scheduling, but the goal is to help you access appropriate care—not to make personal healthcare choices for you.
We also work with physicians and providers you already have whenever appropriate.
Yes. When you have an attorney, your AICM – Michigan Case Manager can communicate and collaborate with the attorney as an appropriate member of your professional team and with your authorization.
The Case Manager’s role remains focused on medical and rehabilitation coordination. We can provide appropriate case management reports, communicate about treatment and rehabilitation needs, and help ensure that important information is shared among authorized members of your team.
AICM – Michigan does not provide legal advice or replace the role of your attorney.
No. You do not need to have an attorney simply to contact AICM – Michigan or ask about case management services.
Some individuals involved in Motor Vehicle Crash claims choose to retain an attorney, particularly when there are disputes regarding insurance benefits or other legal issues. Whether you need an attorney depends on your individual circumstances.
AICM – Michigan does not provide legal advice. If legal questions arise, we may recommend that you discuss those questions with a qualified attorney.
Yes. Experienced AICM – Michigan professionals may provide expert witness and case analysis services in matters involving case management, rehabilitation, medical records, care coordination, and related areas within their professional expertise.
Expert services may include medical record review, case analysis, professional opinions, reports, deposition testimony, or trial testimony when appropriate.
Expert witness engagements are evaluated separately from an individual’s ongoing case management services to help maintain clear professional roles and responsibilities.
