If you’ve been injured in a motor vehicle accident and are covered under Michigan’s Auto No-Fault insurance system, the path forward can quickly become complicated.
Medical care, insurance requirements, rehabilitation planning, and long-term recovery all demand careful coordination. That’s where AICM – Michigan excels.
For over a decade, injured motorists across Michigan have trusted our experienced case management team to guide them through the complexities of the No-Fault system. Our case managers bring diverse clinical and catastrophic injury experience, allowing us to coordinate care, communicate with providers, and ensure that every aspect of a patient’s recovery is properly managed.
When you work with an AICM – Michigan Case Manager, you gain more than coordination—you gain an advocate. We provide clear guidance, reliable support, and the expertise needed to navigate both healthcare and the Auto No-Fault system. Our mission is simple: improve care, strengthen rehabilitation, and help every patient achieve the best possible recovery so they can move forward with their life.
AICM – Michigan is a proudly independent, Michigan-based case management company focused exclusively on individuals injured in motor vehicle crashes and covered under Michigan’s Auto No-Fault system. Our independence means our decisions are guided by what is best for the patient—not by corporate shareholders, outside investors, or insurance interests.
We serve clients throughout the State of Michigan, many of whom are living with catastrophic and life-altering injuries. Our role is to coordinate complex medical care, support rehabilitation, and ensure that every member of the treatment team is working toward the same goal: the patient’s recovery and long-term well-being.
For the people we serve, we are advocates, trusted guides through the No-Fault system, and a steady source of support during one of the most difficult chapters of a person’s life.
Aubrey SteevesTrustindex verifies that the original source of the review is Google. I cannot say enough great things about my case manager, Jennifer K! From the moment she took on my case after my auto accident, she has gone above and beyond in every way possible. She is not only incredibly knowledgeable and dedicated but also truly cares about her clients. No matter the time of day, she is always willing to step in and handle any conflicts or concerns I have, even if it means sacrificing her own personal time. What sets her apart is the reassurance and confidence she instills in me throughout this process. She makes me feel heard, valued, and deserving of the help I’m receiving. Navigating the aftermath of an accident can be overwhelming, but with her by my side, I’ve never felt alone. Her commitment, professionalism, and compassion are unmatched. If you are lucky enough to have her as your case manager, just know you are in the best hands possible. She is a true asset to her field, and I will always be grateful for everything she has done for me! Daune ElstonTrustindex verifies that the original source of the review is Google. Jennifer K. is highly attentive, very detailed, organized and is very responsive to her client’s needs. She is the case manager for both myself and my wife, and we appreciate her greatly. We would recommend her and her organization to any of our friends. We wouldn’t know what to do without her. Stacy TrottTrustindex verifies that the original source of the review is Google. On 08/29/2021 I was struck on my motorcycle by a Ford Expedition at 70 mph, who subsequently fled. Toledo PD did nothing to investigate. Their only concern was opening the bridge back up as I lay on the ground fighting for my life. I spent a total of three months in the hospital and a rehabilitation center while beginning the journey of fourteen surgeries. In a fraction of a second my life was turned upside down. I felt lost, depressed and out of control. I was referred to AICM-MI by my Attorney Ali Koussan of Koussan Law. AICM-MI was exactly what I needed. I was met with open arms and had an immediate connection with Cathleen McClelland and Jessica St John. They took me under their wings and made sure all my needs were being met, both mentally and physically. AICM-MI arranged to have the proper house modifications lined up and a proper hospital grade bed to sleep in so I could sleep back in my bedroom versus the dining room. AICM-MI, Cathleen and Jessica feel like family and have always been there to answer a text or phone call, no matter what time of day. Having the assistance to help schedule and organize doctors appointments has been a godsend. I am truly grateful and appreciate everything AICM-MI has done for me. I highly recommend this agency along with Cathleen and Jessica. They are Angels on Earth ❤️❤️ Mariam MerhiTrustindex verifies that the original source of the review is Google. Been dealing with this group for years and they really have helped me in so many ways. I never felt like I could take on any of my care it was so overwhelming for me. Jennifer and Cathleen really CARE about you. God bless the AICM team Beverly DuffyTrustindex verifies that the original source of the review is Google. I have been with AICM FOR 17 years. I always had good, caring professional casemanagers. Several have come and gone. I didnt know how good and knowledgeable one could be until I got Jennifer Shilling a few years ago. She is the sweetest woman I know. She gets things done right away and has great communication skills. Please never leave, nobody else can measure up. John MillsTrustindex verifies that the original source of the review is Google. We couldn’t be happier with the service they provide. Our case manager Jennifer Shilling is amazing and we are so fortunate to have her involved. My wife has some complex issues and many doctors that manager her care. Jennifer Shilling is a true pro at navigating many of these challenges and coordinating with insurance coverage issues. Sami HarbTrustindex verifies that the original source of the review is Google. My experience with AICM-Michigan since I've been with them for the last 2+ years has been absolutely wonderful! My case manager, Jessica St John is very kind, caring & professional & I'm very lucky to have her in my corner, helping me to navigate this challenging time in my life. Both Jessica St John & Cathleen McClelland are wonderful human beings & great representatives of this great company.🙏🏼 Kelly SavageTrustindex verifies that the original source of the review is Google. The case managers and therapists at AICM are some of the BEST I have ever worked with. They are hard-working, they never hesitate to offer additional support when asked or when needed, and they consistently follow through. They always put the needs of their clients first and are not afraid to go above and beyond. Keep up the great work AICM!!!
A motor vehicle accident can change everything in an instant. What begins as a collision quickly turns into a complicated process involving medical care, insurance rules, and critical decisions that can affect your recovery and your future. After an accident you may be overwhelmed with:
After an accident, many people find themselves dealing with challenges such as lost wages, multiple medical appointments, and the difficult task of choosing the right doctors and specialists. Transportation can become an issue if injuries prevent you from driving. Medical bills begin to arrive, and understanding your rights under Michigan’s Auto No-Fault system can feel overwhelming.
This is where professional case management makes a difference. A case manager helps coordinate care, guide you through the system, and ensure that nothing falls through the cracks while you focus on healing.
It’s also important to understand that not all injuries are immediately apparent. Conditions such as traumatic brain injuries may take weeks—or even months—to fully reveal their impact. Early coordination of care and careful monitoring can help ensure that these injuries are properly identified and treated, protecting both your health and your long-term recovery.
Associate Director Of Case Management
Associate Director Of Case Management
Nurse Case Manager
Nurse Case Manager
Case Manager
Nurse Case Manager
President / CEO
Director of Operations
Operations Support Manager
Assisting clients with navigation of the healthcare system.
Follow a proactive approach with their clients, families, and providers.
Advocating for clients; serving as catalysts to help them obtain their desired outcomes.
We value close communication with physicians and other healthcare providers.
Working hard to ensure our clients’ needs are addressed in a timely manner.
Sharing of information to clients regarding their medical and/or psychosocial conditions.