The Heart of It All: Maureen McCall
Maureen McCall was an experienced Case Manager whose commitment to her clients helped shape the values that continue to guide AICM – Michigan today.
She understood that exceptional Case Management requires more than coordinating services. It requires listening to the client, understanding the family, recognizing what is happening beyond the medical record, and remaining engaged when circumstances become difficult or complex.
That philosophy became part of the foundation of our organization: know your client, communicate openly, follow through, and never lose sight of the person behind the case.