Stephanie Hawk serves as Director of Operations for M & M Home Care, AICM – Michigan and Kneaded Relief Massage & Spa. Stephanie ensures that clinical services, case management, staffing, billing, and compliance function smoothly, consistently, and in alignment with organizational standards.
Stephanie is known for her ability to bring structure, accountability, and clarity to complex operations. She works closely with leadership, case managers, clinicians, and administrative staff to maintain efficiency while upholding the high level of professionalism expected by clients, referral partners, attorneys, and insurers. Her oversight helps ensure that cases move forward without unnecessary delays and that internal systems support—not hinder—quality care.
In her role, Stephanie oversees operational workflows, supports staff performance, and addresses issues proactively before they become problems. She is highly detail-oriented, organized, and decisive, with a practical, solutions-focused approach to management. Her leadership style balances firm expectations with approachability, making her a trusted resource for both staff and leadership.
Stephanie plays a critical role in maintaining consistency across all business units as the organizations continue to grow. Her operational insight, reliability, and commitment to doing things the right way are essential to the stability and success of the teams she supports.
