AICM – Michigan is an independent case management company that helps people after serious motor vehicle accidents. When someone is injured, the medical system, insurance rules, and recovery process can quickly become overwhelming. Our role is to help make sense of it all. We focus on keeping care organized, medically appropriate, and centered on the patient—not the paperwork or the insurance company.
Insurance company case managers work for the insurance company, not for you. Their role is to manage claims, control costs, and protect the insurer’s financial interests. While they may present themselves as neutral or helpful, they ultimately answer to the carrier that pays them.
AICM – Michigan works only for the patient. Our case managers are independent. We do not answer to the insurance company, and we are not involved in cost containment decisions. Our focus is on medical necessity, proper coordination of care, and making sure recommended services are based on clinical need—not convenience or expense.
Under Michigan No-Fault law, you are not required to work with a case manager selected by the insurance company in order to receive benefits. You have the right to choose independent case management that advocates for your care and recovery.
Many people choose AICM – Michigan because we provide balance. We help ensure that medical recommendations are fully documented, care is not delayed or reduced without justification, and the patient’s voice is not lost in the claims process. When serious injuries are involved, having an experienced, patient-first case manager can make a meaningful difference in outcomes.
In many Michigan Auto No-Fault cases, case management may be payable under Personal Injury Protection (PIP) benefits when it is medically necessary and reasonably related to the injuries from the crash.
Under Michigan’s No-Fault law, insurers are required to pay for “allowable expenses” that are reasonably necessary for an injured person’s care, recovery, and rehabilitation. This is set out in MCL 500.3107(1)(a). When case management services are needed to coordinate care, prevent delays, or support recovery after serious injury, those services may fall within this category.
That said, every case is different. Coverage depends on factors such as the severity of the injuries, the type of case management provided, the available PIP coverage level, and whether the services are properly documented as medically necessary. In some situations—such as when PIP benefits are exhausted or limited—case management may be privately paid.
Before services begin, AICM – Michigan explains the payment options clearly so patients and families understand how services may be covered and what to expect.
After a serious crash, recovery is rarely simple. There are doctors, therapists, insurance rules, appointments, paperwork, and decisions that all pile up at once—often when you’re hurt, exhausted, and trying to heal. A case manager helps take control of that chaos.
Your case manager starts by understanding you—your injuries, your limitations, your home situation, and your goals. From there, they help organize and coordinate care so nothing important falls through the cracks. This includes helping schedule services, making sure providers are communicating with each other, and ensuring recommendations are clearly documented.
A case manager also acts as a translator. Medical language and insurance processes can be confusing. Your case manager explains what doctors are recommending, what it means for your recovery, and what the next steps usually look like—using plain language you can understand.
When problems come up—and they often do—your case manager helps address them early. This may include delays in care, conflicting medical opinions, missing equipment, or confusion about coverage. Instead of reacting after care is interrupted, your case manager works to prevent breakdowns before they happen.
Most importantly, a case manager is your advocate. Their job is to keep the focus on medically appropriate care and long-term recovery, not convenience or cost. They help make sure your voice is heard, your needs are documented, and your care plan reflects what you actually require to move forward.
In short, a case manager helps ensure that your recovery is coordinated, informed, and patient-focused—so you can concentrate on healing instead of managing the system.
We work most often with serious and complex injuries. This includes traumatic brain injuries (TBI), spinal cord injuries, and other life-changing conditions caused by car, motorcycle, or pedestrian accidents. These injuries often affect many parts of a person’s life, not just their health, and our case managers help address both the medical and day-to-day challenges that follow.
Yes. AICM – Michigan provides services across the entire state of Michigan. Whether you live in Southeast Michigan or a rural community hours away, our case managers can provide support through in-person visits, phone, and virtual coordination as needed.
You may benefit from a case manager if your situation feels complicated or overwhelming. This often includes having multiple doctors or therapists, dealing with insurance confusion, planning for discharge from a hospital or rehab facility, needing medical equipment, or facing a long recovery. A case manager helps prevent delays, miscommunication, and gaps in care.
Yes. We help coordinate many types of services, including physical therapy, occupational therapy, durable medical equipment, attendant care, in-home services, and replacement services. Our role is to help make sure these services work together instead of feeling disjointed or confusing.
When appropriate, yes. Case managers may attend accident-related medical appointments to help support communication, take notes, ask questions, and make sure recommendations are clearly understood. This helps keep everyone on the same page and reduces the chance of missed or misunderstood information.
FaST Case Management™ stands for Focused and Short-Term Case Management. This program is designed for people who discover they have a limited Personal Injury Protection (PIP) benefit—often $250,000 or $500,000. FaST Case Management™ provides short-term support, usually up to 30 days, to help monitor the PIP balance, prioritize care, and coordinate needed resources quickly and efficiently.
Yes. If you were hit by a vehicle while walking in Michigan, you may still be entitled to No-Fault (PIP) benefits. AICM – Michigan helps determine which insurance company is responsible for coverage. This may include situations involving the Michigan Assigned Claims Plan when no obvious insurer applies.
Motorcycle accidents often result in severe injuries and long recoveries. We help coordinate medical care, track progress, support evaluations, and advocate for services that are medically necessary. When needed, we also assist with long-term planning, including equipment needs and home modifications to support safety and independence.
Yes. Our case managers may serve as expert witnesses in legal matters. They provide clear, factual testimony and detailed written reports based on real-world case management experience and a strong understanding of Michigan Auto No-Fault. Their role is to explain care needs, coordination efforts, and medical reasoning in a professional and objective way.
Yes. We regularly work alongside attorneys who represent injured individuals. Our role is to support the medical and care side of a case—not the legal side. We share clear, organized information, timelines, and reports that help attorneys understand what care is needed and why. When everyone communicates, cases move more smoothly and patients are better protected.
Not everyone needs an attorney right away. Some cases are straightforward, while others become complicated quickly. If there are serious injuries, coverage disputes, benefit limits, or denied services, an attorney may be helpful. We don’t provide legal advice, but we can help you understand when legal guidance may be worth considering.
No. You always have the right to choose your own doctors and providers. Our role is to help coordinate care, explain options, and support communication between providers. We may make recommendations when asked, but all medical decisions remain yours.
