About Us

Case Management for Those Who Need It Most

When someone is seriously injured, navigating recovery, care coordination, and insurance requirements can feel overwhelming. Standing up for what is medically necessary—and ensuring nothing falls through the cracks—takes experience, clinical judgment, and unwavering advocacy.

At AICM – Michigan, that is exactly what we provide. We serve individuals who have suffered catastrophic injuries, particularly as the result of motor vehicle accidents, by coordinating care, advocating for appropriate services, and guiding clients and families through some of the most complex medical situations imaginable.

Our Approach to Case Management

Catastrophic injuries are high-stakes by nature. The consequences can be lifelong, affecting physical function, independence, family dynamics, and financial stability. Our role is to ensure that every aspect of care is properly identified, coordinated, and supported—so recovery and quality of life are never compromised by gaps in planning or oversight.

We take the time to understand each client’s unique medical, functional, and psychosocial needs. From therapy coordination and medical oversight to long-term planning and resource navigation, our team develops individualized, clinically driven plans that reflect the full scope of what each client requires—not just today, but into the future.

The Support You Deserve

Whether you are recovering from a motor vehicle collision, managing a catastrophic injury, or supporting a loved one through complex medical needs, AICM – Michigan is here to help. We work collaboratively with treating providers, insurers, and support networks to ensure care is coordinated, appropriate, and uninterrupted.

If you are seeking experienced case management rooted in clinical expertise, compassion, and accountability, we invite you to reach out.

A Company Rich in History

At AICM – Michigan, we believe in the transformative power of advocacy—real, relentless, human-centered advocacy. Since the beginning, we’ve stood for one unwavering truth: that individuals injured in motor vehicle collisions deserve expert care, clear guidance, and a team that never gives up. What started as a small, focused endeavor has grown into a statewide movement—fueled by the passion of extraordinary people, and carried forward by a shared mission to do what’s right, even when it’s hard.

The Heart of It All: McCall’s Vision

Our journey began in 2005 with the founding of TRIAD Case Management, established by Maureen McCall, Michael Malecki, and Jennifer Meadows. From the start, McCall was the heart of the organization—an unyielding advocate with unmatched clinical knowledge and a fearless voice for those injured under Michigan’s No-Fault system. While Meadows moved into law and Malecki advanced into hospital leadership, McCall pressed forward, eventually rebranding as McCall Case Management. Her efforts built more than a company—she built a reputation for doing whatever it took to protect her clients.

A Turning Point: The Birth of AICM – Michigan

By 2014, the scale of McCall’s work had grown exponentially—and so had the emotional burden. Facing burnout but unwilling to abandon the mission, she turned to Malecki. He agreed to take on the operational and strategic leadership—but only if McCall stayed involved in a guiding role. And from that pivotal conversation, AICM – Michigan was born: a name that signaled not only a new chapter, but a deeper commitment to the values that McCall embodied—courage, clarity, and relentless client-centered care.

A Team Built to Carry the Mission Forward

In 2015, AICM entered a period of significant growth and transformation that reshaped the organization’s reach and clinical depth. That momentum continued as the company expanded its services, strengthened its leadership structure, and built a team capable of managing the most complex catastrophic injury cases.

In 2016, Jennifer Kosh, SLP brought new clinical range to the team, followed by a wave of exceptional talent that would shape the AICM of today:

Jennifer Shilling, RN – Joined October 2018
Jillian Hays, OT – Joined March 2019 (now Assistant Director of Case Management)
Al Lanning, RN, BSN – Joined January 2023
Jessica St. John, BSW – Joined March 2023
Erin Douglas – Joined November 2024

With Michael Malecki continuing to serve as President and CEO, and a strong leadership team guiding daily operations, AICM has grown not just in size, but in impact. Today, the organization delivers exceptional clinical depth, coordination, and compassion to clients facing some of the most complex injury profiles imaginable—staying true to its mission of Care, Led by Experts.

Who We Are Today

AICM – Michigan remains proudly independent and mission-driven. We serve clients across the state with no shareholders, no corporate oversight—just a team of professionals committed to doing what’s right. We work exclusively with individuals covered under Michigan Auto No-Fault, many of whom have sustained life-altering injuries. For them, we are not just case managers—we are advocates, allies, and unwavering support systems.

We carry forward McCall’s fire, Malecki’s leadership and vision. We are AICM – Michigan. And we’re just getting started.

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